Last updated: 15 August 2026
VapeMart Australia (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
Information we collect
- Identity & contact details — name, email address, phone number, billing and delivery address.
- Age verification data — date of birth or identity documentation required to confirm you are 18 or older.
- Order & payment information — products purchased and transaction details. Card payments are processed by our secure payment providers; we do not store full card numbers.
- Technical data — IP address, browser type and usage data collected via cookies (see our Cookie Policy).
How we use your information
- To process and deliver your orders and provide customer support.
- To verify your age as required by Australian law.
- To send order updates, and marketing emails if you have opted in (you can unsubscribe at any time).
- To improve our website, prevent fraud and comply with legal obligations.
Disclosure
We share personal information only with: delivery partners (to fulfil your order), payment processors, IT service providers, and government agencies where required by law. We never sell your personal information.
Storage & security
Your data is stored on secure servers. We use SSL encryption for all transactions and restrict access to personal information to staff who need it.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@vapemartaustralia.com.au. If you have a complaint, contact us first; you may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.